Refund policy
Return & Refund Policy
Effective Date: June 29, 2026
At Premium Store, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Eligibility for Returns
You may request a return if:
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The item is damaged, defective, or incorrect upon delivery.
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The return request is made within 7 days of receiving your order.
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The item is unused, in its original condition, and includes all original packaging and accessories.
Non-Returnable Items
The following items cannot be returned unless they are damaged or defective upon arrival:
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Used or worn products.
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Products damaged due to customer misuse or improper handling.
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Personal care, hygiene, or other non-returnable items, where applicable.
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Clearance or sale items (unless defective).
Return Process
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Contact our customer support within 7 days of receiving your order.
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Provide your order number, a description of the issue, and clear photos if the product is damaged or incorrect.
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Our support team will review your request and provide return instructions if your return is approved.
Refunds
Once we receive and inspect the returned item:
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Approved refunds will be processed within 5–10 business days.
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Refunds will be issued using the original payment method whenever possible or by another agreed method.
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Shipping charges are generally non-refundable unless the return is due to our error or a defective product.
Exchanges
If you received a defective, damaged, or incorrect item, we will arrange a replacement (subject to product availability). If a replacement is unavailable, a refund may be offered.
Order Cancellation
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Orders may be cancelled before they are shipped.
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If your order has already been dispatched, it cannot be cancelled and must follow the return process after delivery, if eligible.
Contact Us
If you have any questions about returns or refunds, please contact us:
Store Name: Premium Store
WhatsApp: +92 333 5668678