Refund policy

Return & Refund Policy – Premium Store

At Premium Store, customer satisfaction is important to us. Please read our Return & Refund Policy carefully.

📦 Returns

  • We accept returns within 7 days of receiving the product

  • The item must be unused, unworn, and in its original packaging

  • Products showing signs of use, damage, or tampering will not be eligible for return

❌ Non-Returnable Items

The following items are not eligible for return or refund:

  • Items on sale or clearance

  • Gift cards

  • Products damaged due to misuse or mishandling by the customer

🔄 Exchange Policy

  • Exchanges are allowed for defective, damaged, or wrong items received

  • Customers must contact us within 48 hours of delivery with proof (photos/videos)

💰 Refunds

  • Once your return is received and inspected, we will notify you about the approval or rejection of your refund

  • If approved, refunds will be processed within 5–7 business days

  • Refunds will be issued via the original payment method or store credit (depending on payment type)

🚚 Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • Shipping charges are non-refundable

❗ Damaged or Incorrect Orders

If you receive a damaged or incorrect product, please contact us immediately with clear images at:

Email: thepremiumstore0@gmail.com
Phone: +92 333 566 8678

📍 Policy Jurisdiction

This policy is governed by the laws of Pakistan.